Question 1

How is CounterShadow different from traditional security solutions?

Accepted Answer

Traditional solutions rely on predefined playbooks and human intervention to analyse threats. CounterShadow's AMI autonomously triages, investigates, and remediates threats in real-time without needing predefined workflows. It dynamically gathers context and enriches alerts with intelligence from your entire cybersecurity stack, significantly reducing alert fatigue and response times.

Question 2

How does CounterShadow reduce alert fatigue?

Accepted Answer

CounterShadows AI, AMI investigates every alert with the same level of precision and focus, ensuring that no potential threat is overlooked. By automatically handling low-priority and repetitive tasks, AMI allows analysts to focus on high-impact incidents, helping organisations find the "needle in the needlestack."

Question 3

Can CounterShadow scale with my organization's needs?

Accepted Answer

Yes! AMI dynamically scales to handle your organization's growing threat landscape without additional hiring or infrastructure investments. Whether you need to investigate 10 or 10,000 threats, AMI ensures the same level of efficiency and accuracy.

Question 4

How is CounterShadow different from SOAR platforms?

Accepted Answer

SOAR platforms rely on predefined workflows and human management, which can struggle with novel or complex threats. AMI operates independently of predefined playbooks, handling end-to-end investigations autonomously. It integrates seamlessly with your existing tools to accelerate deployment and deliver value immediately.

Question 5

How is CounterShadow different from other so-called agentic SOC platforms?

Accepted Answer

Most so-called agentic SOC platforms are superficial integrations with generic large language models, built by organisations with little to no experience in cybersecurity. These platforms simply pass alert and evidence data to off-the-shelf AI models, then present the output in a security-looking interface. CounterShadow is fundamentally different. Our team comprises cybersecurity veterans with over 40 years of experience building enterprise-grade security tools for global organisations. This deep domain knowledge has been embedded into every aspect of AMI, our bespoke AI engine. AMI was purpose-built from the ground up to operate like a seasoned SOC analyst. It doesn't just process alerts—it deeply understands the context of the threat and the unique environment of your organization. Trained by human security analysts, AMI leverages a custom-built decision engine to dynamically analyse and respond to threats. It only interacts with large language models when appropriate, ensuring it prioritises accuracy, relevance, and enterprise-grade performance. With CounterShadow, you're not just getting a tool—you're gaining the expertise of a world-class SOC analyst, automated and always-on.

Question 6

Can analysts interact with AMI?

Accepted Answer

Absolutely! Analysts can watch AMI's investigations unfold in real-time, learn from its decision-making process, and even influence outcomes by providing feedback. This interactive approach not only resolves threats faster but also enhances your team's skills.

Question 7

What is the typical cost savings with AMI?

Accepted Answer

Organisations using AMI typically achieve up to a 72% reduction in operational costs, thanks to its ability to replace manual investigation tasks, reduce dwell times, and eliminate the need for additional hires.

Question 8

Does AMI work with my existing cybersecurity stack?

Accepted Answer

Yes, AMI is designed to integrate seamlessly with your existing tools and platforms, including SIEMs, EDRs, and firewalls. This ensures a unified approach to threat detection, investigation, and response without disrupting your current workflows.

Question 9

How does AMI ensure accuracy in threat investigations?

Accepted Answer

AMI uses a combination of cybersecurity trained large language models in combination with a custom built decision engine to continuously analyse data, correlate events, and identify malicious activity with a high degree of accuracy. Its learning algorithms improve over time, ensuring that false positives are minimised.

Question 10

How is CounterShadow's pricing structured?

Accepted Answer

CounterShadow offers transparent, flat-rate pricing based on the number of AMI responders. This eliminates surprise costs and allows you to predict your security spending accurately. Pricing includes integration, hosting, and unlimited human analyst seats.

Question 11

What industries does CounterShadow serve?

Accepted Answer

CounterShadow is ideal for industries with high-security demands, including managed security service providers, finance, healthcare, government, and technology. Its flexible architecture and scalability make it a fit for both small businesses and large enterprises.

Question 12

How does CounterShadow work with SIEMs like Splunk?

Accepted Answer

Your SIEM is the detection layer — and it stays that way. AMI connects natively to Splunk, Microsoft Sentinel, Google SecOps, IBM QRadar, Elastic and 100+ other platforms, ingests the alerts they raise, and does the work a SIEM was never built to do: autonomous triage, investigation and response. Your SIEM finds it. AMI responds to it. Every alert is enriched with context from across your stack, investigated end-to-end and resolved or escalated with full evidence — no rip and replace, and no re-engineering of your detection rules. If you already run a SIEM, you already have everything AMI needs to start investigating.

Question 13

What is the best way to manage the alerts my SIEM generates?

Accepted Answer

Good alert management means every alert gets investigated — not just the fraction your team has time for. Most SOCs receive 4,000–10,000 alerts a day, around two-thirds are never investigated, and each manual investigation burns roughly $31 of loaded analyst time, so tuning and suppression only hide the problem. AMI takes a different approach: it autonomously investigates every alert end-to-end in around 8 minutes, reasoning about each one like a seasoned analyst rather than following playbooks, and hands your team evidence-backed verdicts instead of raw noise. Our ROI calculator shows what full coverage would mean for your operation.

Question 14

Is CounterShadow a replacement for my SIEM or SOAR?

Accepted Answer

No — CounterShadow is an Autonomous Incident Response platform, and it sits on top of the tools you already own. It is not a SIEM: it doesn't replace detection or log storage — your SIEM keeps finding threats, and AMI investigates what it finds. It also works differently from SOAR platforms: there are no playbooks to build and maintain, because AMI reasons about each alert itself, while optional Flows add deterministic guardrails — approvals, ticketing, compliance steps — only where you want them. The difference shows in the outcome: AMI acts, it doesn't just alert. Book a demo to watch it respond to alerts like yours.

Automate your SOC
in a blink of AI^™

Overwhelmed and under-protected

The Investigation Process, Automated

Now imagine every alert.

Attackers Have Automated. Defenders Haven't.

YoY growth in AI-enabled attacks

Autonomy arrived

Unfilled cybersecurity roles

Autonomous Investigation & Response

Password Spray and Lateral Movement Alert

Why CounterShadow is Different

Cybersecurity Trained

Autonomous by Nature

Our Agent, Your Way

Process Aligned

Deploy Anywhere

Universal Integration

Same Ten Analysts. Two Different Realities.

Today — Manual SOC

Tomorrow — With AMI

Available Today with AMI

Alert Triage

Response

Custom Agents

Hundreds of Scenarios Out of the Box

Custom Scenarios

Custom Instructions

Custom Workflows

Alert Enrichment & Context Imports

Knowledge & Context Store

Phishing Attacks

Lateral Movement

Suspicious User Activity

Malware & Ransomware

C2 Beaconing

Seamless Integration Ecosystem

Frequently Asked Questions

Scale your SOC without
scaling your headcount.

Automate your SOCin a blink of AI™